ToToland Toys Privacy Policy

This Privacy Policy describes how ToToland Toys (“we,” “us,” or “our”) collects, uses, and shares information about you when you use our website (the “Site”) and purchase our products.

1. Information We Collect

We collect the following types of information:

• Information you provide to us:

  • Contact Information: This includes your name, email address, postal address, phone number, and other information you provide when you create an account, place an order, subscribe to our newsletter, or contact us.
  • Payment Information: When you make a purchase, we collect payment information such as your credit card details or other payment methods. This information is processed securely by our payment processors. We do not store your full payment information.
  • Account Information: This includes your username, password, and order history.
  • Communications: If you contact us via email, phone, or other means, we may collect the content of your communications.

• Information We Collect Automatically:

  • Device Information: We collect information about the device you use to access the Site, including the device type, operating system, browser type, and IP address.
  • Usage Information: We collect information about how you use the Site, such as the pages you visit, the products you view, the searches you conduct, and the date and time of your visits.
  • Location Information: With your consent, we may collect your location information to provide you with location-based services.
  • Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information automatically. Cookies are small data files stored on your device that help us improve the Site, personalize your experience, and track your activity. You can control cookies through your browser settings.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and operate the Site and our services: This includes processing your orders, managing your account, and providing customer support.
• To personalize your experience: This includes customizing the content and recommendations you see on the Site.
• To communicate with you: This includes sending you order confirmations, shipping updates, newsletters, promotional offers, and responding to your inquiries.
• To improve the Site and our services: This includes analyzing how you use the Site and identifying areas for improvement.
• For marketing and advertising purposes: This includes sending you targeted advertisements and promotional offers.
• To protect our rights and interests: This includes enforcing our terms of service and preventing fraud.
• To comply with legal and regulatory requirements.

3. How We Share Your Information

We may share your information with the following parties:

• Service Providers: We share information with third-party service providers who help us operate the Site, process payments, ship orders, send emails, and provide other services. These service providers are contractually obligated to protect your information.
• Shipping Partners: We share your shipping address and contact information with our shipping partners to deliver your orders.
• Payment Processors: We share your payment information with our payment processors to process your payments.
• Marketing Partners: With your consent, we may share your information with our marketing partners to send you targeted advertisements and promotional offers.
• Legal Authorities: We may disclose your information if required by law or legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
• With your consent: We may share your information with other parties with your consent.

4. Your Choices

• Account Information: You can update your account information by logging into your account.
• Marketing Communications: You can unsubscribe from our marketing emails by clicking the “unsubscribe” link in the email or by contacting us.
• Cookies: You can control cookies through your browser settings. You can block or delete cookies, but this may affect your ability to use the Site.
• Location Information: You can disable location services on your device.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

6. Children’s Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on the Site and will indicate the date of the last update. We encourage you to review this Privacy Policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

ToToland Toys Kenya
Veteran House 4th Floor 407,

Moi Avenue next to Bihi Towers

Effective Date: 2025